Heading Back Under House Arrest day 166

So, the day started with a phone call to Skills travel about the trip that wasn't, as you can guess they insisted they had notified me by email and letter... I insisted they hadn't. The woman on the end of the phone couldn't answer when I said that we had turned up, along with the people we were taking as a treat for their combined Birthdays. In the end she agreed to refund my money with the money we paid for the taxi down there and would give me a credit note for another trip, which I declined as I said that I wouldn't book with them if they were the only travel company left after this shit show of a year. I didn't yell, or swear, but I was so icy and exact in my answers the bedroom dropped below freezing... She could tell that I wasn't going to back down and offered an  extra amount for causing undue stress. I'm just waiting now for the payment to land in my bank. What I don't get is, that it takes 7-14 days to go in, but they get it straight away. 

Anyway, that's all sorted. I won't book anything else until next year now, and I certainly will never use them again.