I had an email finally from Brother about my Scan and Cut. It's been playing up a while now so I sent them a message a few weeks ago ( there isn't a support or repair place in the UK anymore it has to go to the EU hub in Germany. Anyhow, I had to send details of the problem and photos of the mats and machine so that they can decide what action to take from here... At the end of the day if they can repair it fine, but I'm telling you now that I won't be buying another. This is my third machine and I am convinced that they are not what they are cracked up to be. Unreliable, and prone to computer malfunctions. When you are paying £700 for a machine I want something I can be sure will work. Give me a good old big shot any day. So yes, I'll let them repair it and use it when they send it back, but I'll make this the last one I buy.
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